How to Choose a Telecoms Partner

Choosing a telecoms partner can be difficult. With so many different telecoms providers promising different things and all offering different products, it’s hard to know which can be the right one.

But with 83% of small and medium-sized businesses agreeing that phone and broadband services are vital to business, it’s important for your customers to choose a telecoms partner that provides products to fit their business and its needs.

There are several things to consider when choosing a telecoms partner. Here are our top ten things to look for when selecting one:

1. Reliability

If services go down, your customers business could be severely hampered. Choose a partner that has efficient customer service and a dedicated faults team so you know they’re in good hands should something go wrong.

2. Service Level Agreements (SLAs)

SLAs are a commitment that details the obligations and responsibilities of the provider to its reseller and its customers. An SLA will outline service downtime and support expectations. A high SLA is a 99.9% SLA and the higher the SLA percentage, the better service your customers will receive.

3. Customer Service

Checking the telecom provider’s Trustpilot score or Net Promote Score is always a good start if you want to dig deep. You also need to check the hours that the customer service teams work with the hours your customers need. Some telecom providers offer a dedicated faults desk and some operate 24/7/365 customer services. It’s essential to check that the support you’ll receive from your telecoms partner will match the needs of your customers.

4. Value for Money

Although keeping within a budget is imperative in business, the cheapest option isn’t always the best choice for your customers and their businesses. Some telecoms providers offer free routers, free cybersecurity software, and more so be mindful to look for the value in your choice.

5. Choice

Having a choice of options is crucial to a business wanting to take out multiple products. However, it’s not just a choice of products that’s important; the choice of networks is also essential. Choosing a telecoms partner that has strong relationships with major vendors and networks ensures that, as a telecoms reseller, you’ll be able to pass the choice on to your customers so they’ll get the latest technology at the best prices.

6. Flexibility and Scalability

Choosing a telecoms partner that has flexibility and scalability is important for businesses looking to grow. It’s equally as important if you want to give your customers an option to scale down operations over the contract length. Your telecoms partner should be prepared for your customers’ business plans to change.

7. Range of Products

Most businesses require a broadband connection, a phone line and a mobile phone. As a telecoms reseller, it’s easier from a service and financial perspective if you have a single telecoms partner. Choosing a partner that has solutions your customers need now as well as ones they might be interested in in the future will help in the long run.

8. Security

Cyberattacks and fraud are rife amongst businesses, so it’s good to choose a telecoms partner that offers protection on its solutions and can meet your customers’ regulatory requirements.

9. Customisation

All businesses are different and have different needs, so your telecoms partner needs to offer customisation and options across its solutions to meet your requirements as a reseller. They should be able to select products for you and bundle them together in a reliable, secure and stable offering.

10. Account Management

Some telecoms partners assign resellers with dedicated business development managers. This gives one point of contact for all issues and queries. Also, some partners offer online account management, making it easy for resellers and their customers to access their bills, process payments, add bars on their accounts and much more.

By partnering with Daisy Partner Business, you’ll be covered for all of the above points and more. If you’re interested in partnering with us and unleashing your full potential, get in touch today by filling in a form or calling 03301 621 403.