At Daisy, we’re proud to support Consensus with their telecoms. We’ve delivered and deployed 294 mobiles, 31 leased lines, and have helped transition 105 sites from legacy PSTN/ISDN to our Daisy Hosted Voice Leased Lines, FTTP and SoGEA.
Consensus provides specialist, individually tailored support for people with learning disabilities, autism, and complex needs. With 105 sites supporting 680 people and employing approximately 2,600 staff, Consensus creates safe, supportive environments where people can thrive. By ensuring their communications run smoothly, we enable Consensus to focus on what they do best: support the people who need it most.
We caught up with Rhys, Head of IT at Consensus, to hear how our products have helped change the way they work.
Can you explain why updated technology and communications are vital for your day-today operations?
Reliable technology is absolutely key to how we run. Our teams need solid connectivity to deliver safe, responsive care – whether that’s accessing digital care plans, communicating between sites, or staying in touch with families. If the tech falls over, it’s not just inconvenient; it has a direct impact on people. So having modern, dependable systems in place isn’t optional for us – it’s essential.
What challenges were you experiencing with your previous systems, and how did these affect staff, residents, and families?
We were working with old, patchy infrastructure that just wasn’t keeping up. Phone lines were unreliable, broadband was slow, and in some places the systems were more of a hindrance than a help. It caused frustration for staff, made it harder for families to get through, and generally slowed us down at moments when we needed to move quickly. It wasn’t sustainable for the way we operate now.
What improvements have you seen since the new Daisy solutions were put in place, both for people and for the overall running of your services?
The change has been really noticeable. Connectivity is faster and more stable, mobile coverage is better, and people can actually rely on the systems they’re using. It’s made day-to-day work smoother for staff, given families more confidence when contacting services, and reduced the amount of downtime we were experiencing. Problems that used to drag on are now far less common.
How would you describe the installation and support experience from Daisy?
It was smooth and well-managed. The team took the time to understand the scale and quirks of our setup and worked alongside us to get things right. It felt like a partnership rather than someone just dropping in equipment and disappearing.
What has impressed you most about working with Daisy?
Their responsiveness and willingness to adapt. Every one of our sites has its own challenges, and Daisy worked with that rather than trying to force a one-size-fits-all approach. They’ve been easy to deal with, quick to respond, and clear in their comms.
What do these new solutions mean for Consensus in the long term, and would you recommend Daisy to other care providers?
It gives us a solid foundation for where we’re heading as an organisation. We’re becoming more digital and more connected, and these solutions make sure we’ve got the right infrastructure in place to support that. I’d happily recommend Daisy to other providers – they’ve genuinely made a difference to how we operate.
How important has your dedicated Key Account Manager been in your partnership with Daisy?
Having a strong Key Account Manager has made a huge difference. Ours from Daisy Partner Business has been fantastic! He’s genuinely invested, responsive, and always willing to go the extra mile. He understands our organisation, anticipates challenges, and helps us navigate changes without fuss. It feels like having an extension of our own team rather than just a supplier contact.