FAQs
How can we help?
We know it can be difficult to sift through the wholesale providers on the market. However, we’ve been a telecommunications for more than 20 years, helping, supporting and advising several telecoms dealers and communications agents sell more and earn more.
If you’re looking to become a reseller, we’ve complied a list of common queries including ‘How does being a Daisy telecoms partner work’ and ‘How do you offer support to my end customer?’ to help you make a decision.
Choosing a telecoms partner doesn’t have to be difficult and hopefully our extensive FAQs can help you decide whether Daisy Partner Business is right for you and your customers.
Hopefully, you’ll find the answers you’ve been looking for but, if not, get in touch online today.
Frequently Asked Questions
?Why become a Daisy telecoms partner? ?What if our contact centre is new to telecoms? ?How do I become a telecoms partner? ?How does being a Daisy telecoms partner work? ?What are the products I can sell as a telecoms partner? ?Why become a Daisy telecoms partner? ?How do you become a telecoms partner? ?How does being a Daisy telecoms partner work? ?What are the products I can sell as a telecoms partner? ?What are Daisy’s Partner commissions? ?How to I explain SIP Trunking to a customer? ?Why would my customer need inbound numbers? ?How do I explain ISDN to a line customer? ?Can I offer my customer any add-ons to their calls package? ?How can I protect my customer from fraud? ?What different types of broadband can I offer my customers? ?How much can I make selling broadband? ?How is broadband speed measured? ?What is a bundle? ?How do I check my customers broadband availability? ?What is meant by symmetrical upload/download speed? ?How do I explain download speed to my customer? ?Do you offer a billing system for my end-users? ?Do you offer support to my end customers? ?How much can I earn as a Daisy Partner? ?Do my customers have access to their account in any way? ?What can I offer my customers? ?What infrastructure needs to be in place for Ethernet products? ?How will you support my customers with Ethernet? ?How much will Ethernet cost my customer? ?Why should my customer pick an Ethernet line? ?What sort of customers would Meraki Go benefit? ?How will a dedicated internet line save my customers money? ?Will my customers be able to set up Daisy Hosted Voice? ?How secure is Daisy Hosted Voice? ?How many extensions does Daisy Hosted Voice hold? ?Can my customer add or remove extensions on the VoIP phone system? ?Can my customer use their existing desktop phone with a VoIP phone system? ?Do my customers need an IP phone system to gain unified communications functionality? ?How can my customers monitor their call spend? ?Can I offer my customers any bundle packages?We offer our partners the support and means to grow their business selling market-leading telecoms products with our excellent commercials and commission schemes. Plus, we have experience of working with some of the UK’s largest contact centres to add telecoms solutions to their portfolio.
No matter your level of experience with telecoms, we give you and your agents tailored support that will help you become product experts through specialised training. And, what’s more, you only sell what you’re comfortable selling, allowing you to grow at the pace that’s right for you.
Simply get in touch with us through our website form and we’ll take you through the process. After you’ve signed up, your Business Development Manager will take you through our onboarding process tailored to contact centres and help you and your agents every step of the way.
We provide the training, development and marketing materials you need to sell your chosen telecoms solutions. Afterwards, we provide the service, delivery, billing and customer support to your customers.
Daisy Communications is the UK’s #1 independent provider of voice, connectivity, mobile, phone systems and cloud services. Our top-level vendor relationships enable us to build and deliver exclusive propositions and promotions that give value to your customers.
We offer our partners the support and means to grow their business as well as enabling them to sell market-leading telecoms products. Plus, we have a great partner proposition with excellent commercials and commission schemes along with marketing and training support.
Get in touch with us and we’ll take you through the process!
We have different ways of how we can work together:
Hit the ground running – we can provide the perfect product portfolio for you to sell to your customers
Showing you the ropes – We can provide the training and development you need
Stick to the day job – You can pass the leads across to us and we’ll do the rest
Daisy Communications is the UK’s #1 independent provider of voice, connectivity, mobile, phone systems and cloud services.
Our partner commissions are one of the best in the UK, contact us to discuss becoming a Partner.
SIP Trunking (Session Initiation Protocol) is a flexible, low-cost alternative to ISDN. Using SIP allows your customers to experience the benefits of a hosted solution, without removing their existing legacy telephone equipment.
Inbound Numbers give your customer a non-geographic number, routing their customers to the right place, every time.
It allows voice calls and internet access and, provides scalability and flexibility in an ever-changing business world.
With our Select Services, you can offer your customers an enhanced line and calls service with features such as call barring, call divert, call waiting, call minder and more.
Our dedicated, advanced call protect service ensures your customers stay safe and secure from telephone fraud.
There are a variety of technologies that provide connectivity to the internet you can offer your customers a choice of ADSL, which is the most common form of broadband found in the UK currently and is often referred to as ‘standard broadband’. Fibre connectivity is available at over 90% of premises and is always recommended for both its faster speeds and reliability – giving you a better, more reliable experience. Superfast and Ultrafast Fibre Broadband are fantastic products that provide a cost-effective solution typically suited to less than 50 users.
We have some of the lowest-priced broadband speeds available to our partners. With our new commission plan, you have a choice of mark-ups, giving you the power to make your own commercial decisions and providing greater flexibility and immediacy when stacking deals.
Broadband speed is measured in Megabits per Second (Mbps). Daisy always aim to get the best broadband speeds possible.
A broadband bundle is a package that will allow your customers to purchase broadband and home phone.
Enter your customer’s postcode into our Broadband Eligibility Checker found here.
Download speed is the rate that information is received over your customers broadband line. For example, the time it takes to download software from the internet onto their computer is determined by the download speed available
Yes. We take away the need for upfront capital investment in expensive billing platforms and staff. We manage all the customer touchpoints for you and with our Daisy billing, collection and customer service
Yes, we have a dedicated customer service department for partner customers who are billed through Daisy.
We don’t restrict our partners around connector codes or minimum performance targets, giving you an unlimited revenue stream.
Your customer has access to our online account management platform – Daisy MyAccount – which makes it easy for your customers to manage their account by giving them the information needed, when and how you want it.
You can offer your customers any service from our portfolio.
Your customer needs a fibre connection to their premises.
We offer your customers 24/7 support for any enquiries they may have.
For an Ethernet quote, contact us and we’ll be happy to advise you.
Ethernet leased lines gives your customer a dedicated route to the internet for guaranteed speeds or a rock-solid link between offices or sites.
Meraki WiFi from Cisco is the perfect solution for businesses with less than 50 employees who want to connect their staff, visitors and their customers together.
With Daisy Hosted Voice, an engineer comes and installs the system and ensures it is installed correctly. With Daisy Hosted Voice Plug & Play there is no need for an engineer as the system is a lot smaller, it simply runs through a WiFi dongle so they can easily set it up themselves.
Daisy Hosted Voice and Daisy Hosted Voice Plug & Play are hosted in the cloud and the cloud encrypts the apps used to access the system and protects data from hackers. By storing data in the cloud and not a physical system, it is protected against theft or damage.
With Daisy Hosted Voice customers can have from 5 to over 250 users on their phone system making it the perfect system for any sized business! If they are a smaller business, we offer Daisy Hosted Voice Plug & Play, which holds up to 5 users.
With a VoIP system such as Daisy Hosted Voice, it is easy to manage users via the online portal. If changes are required such as adding or removing extensions they can simply do so online. There is no need for engineers help and therefore no extra maintenance fees.
With Daisy Hosted Voice, an upgrade to IP handsets is required, which run over the internet. These are similar to traditional landline phones and we offer top of the range handsets from Polycom and Yealink. With a VoIP phone system such as Daisy Hosted Voice, they are also able to re-route calls to a mobile or PC via the mobile app or online portal.
Not necessarily. Some legacy PBX solutions centralise the voice and UC server platform to enable UC capabilities, including mobility, provided there is desktop internet access. This approach is ideal for organisations migrating or evolving gradually to a full IP-based solution. IP and UC are distinct technologies – just because a phone system is IP-based does not necessarily mean it is UC-enabled.
Using Daisy’s MyAccount portal they can set up alerts on numbers to monitor their spend.
Yes we have a set of bundles packages which start at just a single line, right up to a fibre and call packages.
Haven’t found the answers you were looking for?
Don’t worry about it!
If you’ve got any further questions about becoming a telecommunications reseller or have queries about how our telecom partnership works, then just contact us today and a member of our team will be more than happy to help.
To speak to one of our UK-based friendly and helpful team, get in touch online today.